Terms of service
The terms you agree to when booking Sparkle & Shine.
Quotes and estimates
Prices shown in the app are estimates based on the details you provide. Final pricing is confirmed after an on-site inspection of the canopy, filters and duct access. Quotes are valid until the expiry date shown on the quote.
Scope of work
We clean the accessible parts of your commercial kitchen exhaust system: canopy hoods, grease filters, gutters and troughs, the exhaust plenum, ductwork reachable through existing access panels, and exhaust fans. Sections without access panels cannot be cleaned and will be photographed and noted in your report.
Access and site conditions
You agree to provide safe access to the kitchen and, where applicable, the roof. Work requiring height equipment, additional access panels or specialist trades will be quoted separately before it is carried out.
Service documentation
After each service we issue a Commercial Kitchen Exhaust Cleaning Service Report recording what was cleaned, before-and-after photographs, technician notes and a recommended next service date. This report documents our work; it is not a government or regulatory compliance certificate.
Bookings and cancellations
Please give us at least 24 hours' notice to change or cancel a booked service so we can re-allocate the crew. New commercial customers receive 20% off their first three eligible canopy cleaning services; the discount is shown on each written quote and payment is due after completion unless otherwise agreed in writing.
Payment
Invoices are payable on the terms stated on the invoice. GST is applied where applicable and shown separately.
Liability
We take care with your equipment and premises and carry appropriate insurance. We are not responsible for pre-existing damage, faults or corrosion revealed by cleaning; anything we find is photographed and reported to you.
Questions? Email enquiressparkleandshine@gmail.com or read our privacy policy.